When your request for a booking is accepted by the owner and you would like to confirm the booking, you have 48 hours to pay the initial deposit to make your booking complete. This can be done via our platform via different payment methods. When the booking is done more then 6 weeks prior to your arrival, there is the possibility for a split payment. The initial reservation deposit is 30% or 50% of the total rental amount, depending on the house you have rented. This can be found at the webpage of this house, which you can check via your account. The balance is due 6 weeks to arrival. You will get notified about this payment per email.
Sometimes a security deposit needs to be paid for the rental. This security deposit will need to be paid either via our platform or at the time of arrival. This is described on the webpage of every house. When it needs to be paid via our platform, this amount is included in the total price to be paid.
We will return the deposit (minus possible damage costs) per bank transfer within a week of departure. We can not be held liable for any exchange rate losses. If the home is found to be damaged upon check-out, we hold on to your deposit until the costs of the damage has been determined.
Every cancellation of a booking needs to be communicated via our platform with the owner and this will incur costs. The costs for cancellation will be calculated as follows:
- More than 42 days prior to arrival: The amount of the down payment. (Depending on the house is this 30% or 50% of the total rental amount. You can find this percentage on the webpage of the house you rented)
- Between 42 and 28 days prior to arrival: 60% of the renting cost.
- Less than 28 days prior to arrival: 100% of the renting cost.